Your privacy is important to us. Savvysailor values the trust you have placed in us and is committed to taking all reasonably practicable steps to protect and safeguard the privacy of the information that you give to us.
We have developed this policy to keep you informed of what information we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. It also tells you how to contact us if you have any questions or complaints about our handling of your personal information.
This policy may be updated from time to time and as such you should visit this page regularly to keep abreast of the updates. By using our site, you indicate your agreement to our collection and use of your personal information as per this policy.
1. What personal information do we collect?
Savvysailor only collects personal information about you that you voluntarily provide to us.
- make an enquiry with us about a product or service;
- book a tour;
- sign up to our mailing list; or
- complete our online feedback or contact forms,
we ask for and collect personal information from you.
Depending on the reason for your dealing with us, the types of information that we may ask you to provide (and therefore that we collect from you) includes things like your name, postal address, phone number, email address, passport number, age, travel preferences and billing and credit card details.
Many areas of our site can be accessed without providing any personally identifiable information.
2. What do we do with the personal information we collect?
We only use your performance information for the purpose for which it was collected.
For example, when you:
- make an ENQUIRY with us, we use your personal information to ensure we provide you with the most accurate version of the information you have requested from us;
- make a BOOKING with us, we use your personal information to process your booking, obtain payment and fulfill customer service requests;
- sign up to our MAILING LIST, we use your personal information so that we can provide information and promotional material to you;
- complete our online feedback or contact FORMS, we use your personal information to respond appropriately to your request or enquiry.
3. Who will your personal information be shared with?
We do not sell or rent your personal information to anyone.
Other than in circumstances where the law requires disclosure or we have obtained your express consent, the only time your personal information will be disclosed to a third party will be where you wish to book a tour and the disclosure is necessary in order to complete your booking, process payment or fulfill your desired travel arrangements. In this situation, your personal information may be disclosed to airlines, hotels, car rental companies, the relevant tour operator, a credit card merchant or other similar travel service providers.
These service providers may in turn disclose your personal information to other third parties. The disclosure of your information by such providers is outside of Savvysailor’s control and therefore we encourage you to review the privacy policies of any travel service suppliers whose products you purchase via our website. In addition, these service providers may also contact you as necessary to obtain additional information about your confirmed reservation.
4. Internet security and credit card payments
The importance of security for all information associated with our customers is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us via the internet. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
When you book tours on our website a secure server is used. Savvysailor uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payment.
Savvysailor makes no warranty in respect of the effectiveness of encryption used and Savvysailor is not responsible for events arising from unauthorised access of the information you provide.
If you choose to pay by credit card, your card details are not stored by Savvysailor. They are temporarily passed via a 128bit SSL connection to our Merchant provider (Merchant Warrior) who transacts the payment directly with our bank (NAB).
5. Third-party links
6. Additional information collected via our website
Savvysailor uses commonly employed internet technologies to collect information about visitors to our website.
For example, Savvysailor uses “cookies” to determine how users reach the website and to track general usage patterns once a user is on the website.
This information is collected and analysed in the aggregate in order to improve the function, content, overall appearance, and capability of the website.
Although Savvysailor requires that your web browser accept cookies to access the Web site, Savvysailor does not store any personally identifiable information in them.
Savvysailor collects certain technical information from your computer each time you request a page during a visit to our website. This information is collected from your computer’s web browser to enhance your experience on our website and may include your IP address, operating system, web browser software (e.g. Safari, Firefox or Internet Explorer), screen resolution, and referrer website.
None of the information collected via these means is personally identifiable information.
Promotions that run on our website may be sponsored by companies other than Savvysailor, or may be co-sponsored. Some or all data collected during a promotion may be shared with the co-sponsor(s). If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you do not want your data to be shared.
Where you have provided, you consent, you may receive emails from us about special promotions, feedback, contests, tour specials, trip information, or other travel opportunities with Savvysailor. To assess the effectiveness of these emails, we may attach a web beacon that provides confirmation when you open an email from us. This will only occur if your computer supports such technology. Again, information collected via this method is not personal to you and none of your personal details are recorded.
9. Questions, comments, or concerns
If you have questions or comments about this policy, or if you are concerned that we have not followed the principles set forth in this policy, please contact us using one of the following methods:
WRITE to us at: Savvysailor
62a Lethem Street
Hendra QLD 4011
EMAIL us at:
CALL us on: 0402 595 070
10. Other information you should know
Savvysailor may, in its sole discretion, revise this policy at any time and all such revisions shall be effective when posted. No prior notice of changes will be posted or emailed to users. Use of the website after such changes are posted shall constitute acceptance of such changes.